Terms of Service
Effective date: 7/1/2026
1. Acceptance of Terms
By accessing or using Relic Care’s website or Relic AI services (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you are agreeing on behalf of a facility or organization, you represent that you have authority to bind that organization.
2. Description of Service
Relic Care provides AI-enabled conversational assistants that support long-term care facilities with language interpretation, routine logistical conversations, staff-utilization support, and related services, as further described on our website or in an applicable order form/agreement with your facility.
3. Eligibility & Accounts
The Service is intended for use by long-term care facilities and their authorized staff, patients, residents, and families acting through a facility's deployment. You're responsible for maintaining the confidentiality of any account credentials and for all activity under your account.
4. Geographic Scope
The Service is intended solely for use by long-term care facilities located in, and staff/residents/families located in, the United States. We make no representation that the Service is appropriate, legal, or available for use outside the United States, and access from outside the US is at the user’s own risk.
5. Acceptable Use
You agree not to: use the Service for any unlawful purpose; attempt to reverse-engineer or disrupt the Service; use the Service to transmit harmful code; or use the Service in a way that could harm patients, residents, or facility operations.
6. Healthcare Disclaimer — Human Oversight Required
Relic AI is a supportive tool, not a substitute for clinical judgment. Relic AI’s assistants may help with language interpretation, information gathering, and logistical conversations, but all clinical decisions, care plans, and documentation remain the responsibility of qualified facility staff. A human care provider must review and remain accountable for any care-related outcome — the Service does not diagnose, treat, or make clinical decisions.
7. Data & Privacy
Your use of the Service is also governed by our Privacy Policy, including how we handle Protected Health Information and our Business Associate Agreement process for covered entities.
8. Fees & Payment
Fees for the Service are set out in the applicable order form or agreement between Relic Care and your facility. These Terms do not themselves establish pricing.
9. Intellectual Property
Relic Care retains all rights, title, and interest in the Service, including underlying software and models. Facilities retain ownership of their own data submitted to the Service, subject to the Privacy Policy.
10. Term & Termination
These Terms remain in effect while you use the Service. We may suspend or terminate access for material breach of these Terms, non-payment (per the applicable order form), or as required by law. You may stop using the Service at any time.
11. Force Majeure
Relic Care is not liable for any delay or failure to perform resulting from causes outside its reasonable control, including acts of God, natural disaster, war, terrorism, labor disputes, internet or utility failures, or governmental action.
12. Disclaimers & Limitation of Liability
The Service is provided "as is" without warranties of any kind, express or implied, except as explicitly stated in a signed agreement with your facility. To the fullest extent permitted by law, Relic Care is not liable for indirect, incidental, or consequential damages arising from use of the Service.
Signed facility agreements control the final limitation of liability clause.
13. Indemnification
You agree to indemnify Relic Care against claims arising from your misuse of the Service or violation of these Terms.
14. Governing Law
These Terms are governed by the laws of the State of Delaware, without regard to conflict-of-law principles. Relic Care, Inc. is incorporated in Delaware.
15. Dispute Resolution; Arbitration; Class Action Waiver
Any dispute arising out of or relating to these Terms or the Service shall be resolved by binding arbitration on an individual basis, seated in Delaware, rather than in court, except that either party may bring an individual action in small claims court. The arbitration will be administered by an arbitration organization specified in the applicable facility agreement, or otherwise mutually agreed by the parties. You and Relic Care each waive any right to a jury trial or to participate in a class, collective, or representative action.
16. Order of Precedence
If there is a conflict between these Terms and a signed agreement between Relic Care and your facility (e.g., an Order Form, Master Services Agreement, or Business Associate Agreement), the signed facility agreement controls.
17. Severability
If any provision of these Terms is found unenforceable, the remaining provisions will remain in full effect.
18. Entire Agreement
These Terms, together with the Privacy Policy and any signed facility agreement, constitute the entire agreement between you and Relic Care regarding the Service, superseding any prior agreements regarding the Service (subject to Section 16's order of precedence).
19. Notices
We may provide notices to you via email, through the Service, or by posting on our website. Notices to Relic Care should be sent to the contact below.
20. Changes to These Terms
We may update these Terms from time to time. Material changes will be posted on this page with an updated effective date.
21. Contact Us
Questions about these Terms: legal@reliccare.com